top of page

Refund Policy

A Legal Disclaimer

The content on this page provides general guidance and high-level explanations about writing your own Refund Policy. It should not be considered legal advice. Since refund regulations and best practices vary across businesses and regions, we strongly recommend consulting legal professionals to ensure your policy complies with relevant laws and effectively protects your business and customers.

Refund Policy -
The Basics

A Refund Policy outlines how your business handles refund requests, setting expectations for your customers and protecting your business. Depending on your location and industry, you may be legally required to publish clear refund terms.

Clear refund policies help reduce misunderstandings, improve trust, and minimize legal risks—especially for online businesses. Common details include timelines, eligible conditions, and refund methods.

What to include in the Refund Policy

A well-written Refund Policy typically covers:

  • Eligibility criteria for refunds

  • Timeframe for refund requests

  • Whether refunds are full or partial

  • Return or cancellation conditions

  • Contact channels for submitting a refund request

  • Any exceptions (e.g. digital products, used items)

You may also wish to outline how refunds are processed and how long they may take.

bottom of page